DELIVERY CHARGES

Our delivery charges are calculated during the checkout process.

We do not charge delivery for jewellery. 

We believe we offer a value for money delivery service for all our orders. However, we will always endeavour to offer the most cost effect delivery method for each order. If we discover we can offer an alternative delivery method at a lesser price, we will contact you before dispatching the goods.

All orders are treated as a priority for despatch and we endeavour to despatch all orders on the day we receive them. We aim to deliver to you overnight however it can take 2-4 working days to arrive after your payment has been confirmed. If our order has not arrived by then please email waandfa@gmail.com with your order details and contact details.

International orders take 3 to 10 working days depending on where you are, to arrive after your payment has been confirmed. Taking into consideration that it will not get stopped in customs. 

Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. Now and Then is NOT responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can.

RETURNS

We want every customer to be 100% satisfied with our service. We want you to be delighted with your online purchase but if you are not you can return any item for exchange by notifying us in writing of your wish to return your online purchase within 14 days of receipt, as long as it is unused and in its original packaging.

We will be happy to exchange the item with any item/s that is available within our store, subject to a balance being paid for items that are of a higher value than the original purchase. 

We will send any exchange items free of postage charges once the original purchased item has been received.

PLEASE NOTE WE DO NOT OFFER EXCHANGES FOR EARRINGS UNLESS OF COUSRE THEY ARE FAULTY.

How do I return something?

Making a return or exchange is easy. Just email waandfa@gmail.com to notify us of your wish to return a purchase within 14 working days from the day after you receive your order. Please include the order reference number with your item when you return it.

You can return an item to our us at the shop as long as you have your receipt or delivery note.

Alternatively you can send your return by post. Please make sure your items are securely wrapped and send your item(s) back to us at:

Now and Then

5 Main Street, Market Bosworth, Nuneaton, CV13 0JN

within 28 days of receiving your order.

Always include a daytime telephone number and your email address in case we need to contact you about the return. Please include a letter giving your name, address, customer number/order reference number if possible, email address and daytime telephone number plus a note of what you are returning and why, and what you wish to exchange for.

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Postal Service as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

What if the item is faulty?

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item

If a fault develops outside of the 14 day return period, or the item is difficult to package and return, contact us on 01455 697502 (Tuesday - Saturday 10.00am to 4.00pm, or by email on waandfa@gmail.com before you return the item so we can discuss the fault with you and agree the best way forward. We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.

How do I arrange an exchange?

If you wish to exchange an item, we suggest you return the item using our return procedure, within 14 days of receipt, and order the new item separately.

Can I return an item to store?

You can return an item to our store as long as you have your receipt or order confirmation email.

Can I return an item I bought in store by post?

Yes, just make sure you enclose your original receipt and your name, address, a daytime telephone number and email address in case we need to contact you.